Falcon Hybrid Solutions

Reviews about Falcon Hybrid Solutions

• Kevin Egelston

  Sep, 22 2018
  ★ ☆ ☆ ☆ ☆
  Battery only lasted 3 weeks and the business is ignoring my attempts to contact them regarding the warranty. They also have very poor communication with customers. I purchased a hybrid battery from them on eBay and they delayed shipping by 2 weeks, not meeting their promised delivery date. This caused me to be without transportation for 2 weeks longer than I had planned. When I tried contacting them regarding the shipping delay it took 4 days for them to respond. I sent my old battery back to them in order to receive a $400 refund but it took them 2 weeks after receiving my battery before I received my refund. They did not refund me the core charge automatically either, I had tried contacting them 1 week after the fed ex tracking said my old battery was delivered but no one responded in 7 days. It wasn't until I initiated an eBay dispute before they issued the refund. The original purchase process was extremely stressful. Then 3 weeks after installing their battery, my vehicle started showing error codes again. The error codes indicated the battery was degraded, exactly like my original battery. My OBD2 computer showed there was a bad module. I tried contacting the company for a warranty replacement or repair and they have not responded. I first recieved the error on March 16th and sent them an email as well as left them a voicemail. I have tried contacting them every day since March 16 via telephone and email but there is no response. No one answers the telephone or returns voicemail. They advertised this battery has a 1 year or 15,000 mile warranty but they will not return my attempts to contact them let alone honoring the warranty. My car left me stranded yesterday and I have been trying to contact them for a warranty replacement for 2 weeks. This is the worst interaction with a business and customer service I have ever experienced in my entire life. This business is scamming people online by selling degraded batteries then ignoring warranty claims. I have lost $2,000 on this purchase because now I have to buy another hybrid battery from another company for around the same amount of money because this company is not honoring their warranty.

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